More than 17 years ago, when I started in real estate, we didn’t use the internet. There were no websites to get instant information on taxes or neighborhoods. We didn’t have “CrackBerrys” or “iPhones” to instantly know when someone wanted us either by mail or text.
Yet, closings took place day after day after day.
Now, I’m not suggesting that we go back to the dark ages, I love technology and can’t imagine life without the internet or my android phone. What I am suggesting is that we regain control over our communication and make meaningful connections to build relationships and future business. Here’s a few strategies we’ve found helpful in our transaction management business that you may also:
Let your clients know that you reply to emails several times a day to ensure they get the best answer to their question possible. This will prevent them from being upset when they don’t get an almost instant reply to their email.
Schedule weekly appointments to check in with clients you’re in contract with. Not only will this make you “the professional” in the eyes of your clients, it will be a better use of everyone’s time. Having a set appointment, like Tuesdays at 2:00 PM, will ensure that the communication happens and that the client is actually available when you call, because they’re expecting it. Comfort them by letting them know you’ll immediately call with anything urgent.
Schedule weekly appointments with key members of your team. Block off a recurring appointment to connect, keep the communication lines open and update one another on what’s happening in business. If you have an assistant or are using one of our Fantastic Transaction Coordinators, schedule an appointment to meet with them as well.
While technology is great, it can zap our energy and often eat up time. Setting appointments, keeping in touch and working from a schedule will allow you to get more accomplished. Checking in regularly and connecting with the people you’re working with will also help develop satisfying and fulfilling relationships.
“Those who say it can’t be done are usually interrupted by others doing it.” ~ Joel A. Barker